Shipping policy

SHIPPING POLICY

Last updated: 14 September 2026

Order processing

Orders are normally prepared and dispatched within 1–2 working days after payment is confirmed. Working days are Monday to Friday, excluding UK bank holidays.

Orders placed at weekends or on bank holidays begin processing on the next working day. During unusually busy periods or when additional order checks are necessary, processing may take longer. We will contact you if a significant delay affects your order.

Delivery destinations

STORE99 delivers to the United Kingdom and the international destinations currently available at checkout. If a country cannot be selected at checkout, we cannot deliver to that destination at that time.

Shipping charges and delivery estimates

Available delivery services, shipping charges and estimated delivery times are displayed at checkout before payment.

Delivery estimates begin after dispatch and are not guaranteed. Carrier delays, severe weather, public holidays, customs processing and other circumstances outside our reasonable control may affect delivery.

Unless a different delivery period has been agreed with you, orders will be delivered within the period required by applicable consumer law.

Tracking and separate parcels

Where tracking is available, it will be included in your dispatch confirmation.

Orders containing multiple products may arrive in separate parcels or on different days. You will not be charged additional shipping costs solely because we divide an order into separate parcels.

Delivery addresses

Please provide a complete and accurate delivery address at checkout. If you notice an error, contact us immediately through our Contact page.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you to discuss redelivery or cancellation. Reasonable additional delivery charges may apply.

International orders, customs and import charges

International shipments may be subject to customs checks, import duties, taxes or handling charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient to the relevant authority or delivery company. STORE99 does not control these charges or customs-processing times.

Customers are responsible for checking whether products can legally be imported into their destination country.

Delayed, missing or damaged deliveries

If tracking shows an unusual delay, a parcel appears to be missing, or an order arrives damaged, contact us through our Contact page as soon as possible and include your order number.

Please retain the packaging and take photographs of any visible damage so we can investigate the matter with the delivery company.

This Shipping Policy does not limit any rights you have under applicable consumer law.

Returns

Returns, cancellations and refunds are covered by our Refund Policy.