Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.For our additional 30-day change-of-mind return offer, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at j0s335@outlook.com. Please note that returns will need to be sent to the following address: STORE99, 35 Selham Close, RH11 0RH, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending a return so we can provide instructions. This does not limit your statutory rights.
You can always contact us for any return question at j0s335@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsStatutory change-of-mind exceptions include personalised goods, perishables and sealed health or hygiene goods once unsealed. These exceptions do not remove rights for faulty or misdescribed goods. Contact us for safe return instructions for batteries or other items subject to carrier restrictions.Sale items have the same statutory cancellation and faulty-goods rights as full-price items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Statutory cancellation rightsFor most UK online purchases, notify us within 14 days of receiving the goods to cancel, then return them within a further 14 days. You may inspect goods as you would in a shop. We may deduct for handling beyond what is necessary to establish their nature, characteristics and functioning. We refund within 14 days of receiving the goods or evidence of return, whichever is earlier, including the basic outbound delivery charge where applicable. These rights are separate from our additional 30-day return offer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at j0s335@outlook.com.