Find answers about shopping with STORE99. Need more help? Email j0s335@outlook.com or use our Contact page.
Delivery
How long does delivery take?
Orders normally dispatch within 1–2 working days after payment is confirmed. UK standard delivery takes an estimated 3–5 business days after dispatch; express delivery takes an estimated 1–2 business days after dispatch. Working days exclude weekends and UK bank holidays. Estimates are not guaranteed.
How much is shipping?
UK standard delivery is £4.99, with free standard delivery on eligible orders of £50 or more. Express delivery is £6.99 where available. The final services, charges and estimates for your items and address are shown at checkout. See Shipping Information.
Do you ship internationally?
We currently offer checkout for UK customers. Other destinations are available only when offered at checkout. If your country cannot be selected, we cannot deliver there at that time. International customs charges may apply where not collected at checkout.
How can I track my order?
Where tracking is available, we include it in your dispatch confirmation. Contact us with your order number if your delivery appears delayed or missing.
Can I change my delivery address?
Contact us as soon as possible. Changes cannot be guaranteed once your order has entered processing or been dispatched.
Returns and order problems
Can I return an item?
We offer a 30-day return request period. Our additional change-of-mind offer requires items in the condition received, unused or unworn, with tags, original packaging and proof of purchase. Contact us before posting a return so we can provide instructions. Read our Refund Policy for exceptions and your separate statutory cancellation and faulty-goods rights.
What if my item is faulty, damaged or incorrect?
Email us promptly with your order number and details of the problem. For damaged deliveries, retain the packaging and include photographs of visible damage where possible so we can investigate and help.
How will I receive my refund?
Approved refunds are sent to your original payment method. Our Refund Policy explains processing times and statutory refund rights.
Products and payment
Are all products new?
Condition varies by item. Read the product title, description and photographs for the stated condition, any disclosed damage and included accessories. Do not assume every item is sealed or includes original packaging or a manufacturer warranty.
Will a product fit or work with my device?
Check the exact model, connectors, platform compatibility, size and included accessories on the product page. If anything is unclear, contact us with the product link and your device or vehicle model before ordering.
Which payment methods do you accept?
Available card and digital-wallet payment options are displayed securely at checkout.
Contact STORE99
Email j0s335@outlook.com or use our Contact page. Include your order number for order enquiries, or the product name or link for product questions.